Jacada
Jacada

Corporate Profile

Jacada (NASDAQ: JCDA) is a leading provider of unified desktop and process optimization software solutions for the customer service and support market. Our products and services are focused on two of the most important issues facing companies in today's uncertain marketplace – customer retention and cost reduction. Jacada projects often deploy in less than six months, and our customers can realize a complete return on investment within 12 months of deployment.

Jacada unified service desktop solutions simplify and automate customer service processes – bridging disconnected systems into a single, intelligent workspace, without requiring modification or replacement of existing systems. Contact centers worldwide are using award-winning Jacada unified desktop solutions to automate complex processes, improve customer satisfaction and loyalty, reduce operational costs, and enforce and monitor compliance with regulatory policies and procedures. Our solutions empower customer services operations to "deliver the perfect interaction."

Founded in 1990, Jacada operates globally with offices in the Americas, Europe and the Middle East.

Learn more about Jacada. Download, "The Art of the Customer Interaction: Creating the Optimum Customer Experience"

"Our company is very focused on continually improving the service we provide our customers and we are always looking for solutions that will help us streamline our operations and provide our advisors with the tools they need to give the highest possible level of customer care to our customers. We are experiencing great results with the Jacada solution in our prepaid division and are very impressed with the quality of the solution and the expertise of the Jacada team."
- Cheryl Black, Customer Service Director, O2 UK